Frequently Asked Questions
General Questions
How long have you been in business?
Sparkle Edge Cleaning Service, Inc. has proudly been serving the Tri-State area for over 20 years, providing reliable and professional cleaning solutions to our valued clients.
What type of cleaning service do you specialize in?
At Sparkle Edge Cleaning, we provide a comprehensive range of cleaning services tailored to meet the needs of any facility. Our expertise includes commercial and residential cleaning, post-construction and move-in/move-out cleaning, as well as industrial cleaning. We also specialize in educational facilities, retail spaces, healthcare environments, and other high-traffic areas. Additionally, we offer power washing, floor care, and a full spectrum of janitorial services designed to maintain clean, safe, and hygienic spaces.
Are you bonded and insured?
At Sparkle Edge Cleaning, we take every measure to ensure our clients’ confidence and protection. Our company is fully insured and bonded, providing comprehensive coverage for every service we deliver.
We maintain general liability insurance to protect your property from any accidental damage that may occur during our work. All of our team members are covered under workers’ compensation insurance, ensuring their safety and security while on the job. Additionally, we are bonded to protect our clients against any proven incidents of theft, offering an extra layer of assurance and trust.
Our fleet is also covered under commercial auto insurance, ensuring safe and reliable transportation of staff and equipment to every job site.
At Sparkle Edge Cleaning, your safety, trust, and peace of mind are our top priorities.
Why should I hire Sparkle Edge?
At Sparkle Edge Cleaning, maintaining a clean, healthy, and safe environment is our top priority. With over 20 years of experience in the cleaning industry, we proudly serve commercial, residential, and post-construction clients with the highest standards of quality and professionalism.
Our skilled and dedicated team is trained to meet the unique needs of every client—whether it’s keeping your business spotless, your home fresh and inviting, or ensuring your newly constructed property is ready for use. We take great pride in our reliability, transparency, and commitment to excellence.
As a trusted cleaning partner, we consistently go above and beyond to deliver outstanding results and exceed expectations. When you choose Sparkle Edge Cleaning, you’re choosing experience, integrity, and a team that genuinely cares about your space.
What if I am not satisfied with the service provided?
At Sparkle Edge Cleaning, your satisfaction is our highest priority. If our service does not meet your expectations, we offer a 100% satisfaction guarantee. Please notify us promptly, and we will immediately dispatch our team to address and resolve any issues. We are committed to delivering exceptional service, and we consider our work complete only when you are fully satisfied.
How can I schedule services?
To schedule services or request an estimate, please contact us by phone at (866) 478-4893 or via email at info@sparkleedge.com.
Once we receive your request, a member of our sales department will arrange a complimentary on-site assessment to fully understand your cleaning needs and provide a tailored solution. We are committed to delivering exceptional service and ensuring your complete satisfaction.
Do you have a routine cleaning program?
Yes, Sparkle Edge Cleaning offers comprehensive routine cleaning programs, and we specialize in customizing each program to meet the unique needs of every job site we service. Our experienced team is skilled in designing and implementing cleaning routines for any environment, ensuring consistent quality and exceptional results tailored to your requirements.
Commercial Cleaning Questions
How do you screen your employees?
All our employees go through an extensive interview/screening process before we hire them. If you have specific requirements, we are happy to add those to our screening process for your company.
What kind of training do your employees receive?
Our employees receive training on a regular basis. For the first 90 days, they are trained in general cleaning like bathrooms, office cleaning and floors. Every account is different and most of the time we put together a cleaning training based on the client’s needs. In addition, we provide Occupational Safety and Health Administration (OSHA) training on safety standards.
How do you motivate and manage your teams?
Our managers and team leaders receive 20 hours of training on becoming a team leader. They also learn organizational skills and how to coach and develop employees. Our regular employees receive training in emotional intelligence, teamwork and problem solving.
Will the same cleaner or cleaners continually maintain my facility?
We put together an internal team that meets the needs of the client and that will work at your facility on a regular basis. We are very stringent and selective on the kind of employee that will represent Sparkle Edge and your company.
What kind of quality control checks do you use to assure reliability through accountability?
We understand that a clean facility is a reflection of your business. Sparkle Edge Team Leaders and Managers use a Quality Control Assurance Check List. Each team member is accountable for Quality Control and cleanliness of the assigned areas. The Team Leader is responsible for the overall Quality Control and cleanliness of your facility on a day-to-day basis. Our Operations or Field Managers are responsible for the checks and balances to ensure that we have met your expectations.
What areas do you serve?
We provide commercial cleaning services to Northern, Central and Southern New Jersey, as well as New York City.
Residential Cleaning Questions
What areas do you service?
We provide residential cleaning services for Somerset County.
What is Green Home cleaning?
Green cleaning can help all of us stay healthy and help preserve the environment. We offer all our clients green cleaning products; eco-friendly products that are environmentally safe and protect your health. These products clean your home naturally, without unpleasant chemical residue that can harm your family and your pets.
If you want alternative cleaning products, we ask that you provide the products you want us to use.
Do you furnish the cleaning supplies?
Generally, we supply standard cleaning products and equipment. However, if you want us to use your products, we would be happy to do so.
What will it cost to have my home cleaned?
The cost will depend on how large your home is and whether we will clean your home weekly, bi-weekly, once a month or one time.
Can I skip or reschedule an appointment?
If you anticipate a need to change or cancel your appointment, we request advanced notice of a minimum of 24 hours. Give us a call or email us and we will move your visit to another, more convenient time or if you wish, cancel it.
How will you enter my home on my scheduled days of cleaning?
We leave this up to you and will do whatever you feel most comfortable with.
- You may give us a key.
- You can leave a key under a door mat the day of cleaning and we will leave the key inside your home once we are done cleaning.
- You can give us the code to the garage.
We want to keep your home secure. Therefore, we prefer option 1 or 3.
Post Construction Cleaning Questions
What does Post-Construction mean?
Post-construction clean-up is cleaning and removing any debris, dust, mud, adhesive, and other substances that are left over after a construction project. When the construction project is complete, and before the new residents or occupants move in, a detailed cleaning of the home or facility is required. Once post-construction cleaning is complete, the new home or facility is ready for occupancy.
What type of Post-Construction facilities do you clean?
We do post-construction clean up on residential homes (such as newly built homes, renovations and remodeling projects) and commercial buildings (such as office space, retail stores, and apartment complexes). Our commercial construction projects mainly consist of apartment complexes ranging from 100 units to 300 units. Our residential construction projects mainly consist of 25 to 1000 newly built homes.
Do I have to be present while you are cleaning?
We understand that a newly cleaned construction home or facility is a reflection of the quality of craftsmanship that you provide for your clients. Therefore, you do not need to be present.
Post-Construction cleanings are time-consuming and could consist of different cleaning stages which are rough cleaning, final cleaning and touch-up cleaning (depending on your needs). We have many years of experience with qualified employees on your project site. We perform quality control.
We communicate with you at least once a week to give you a project status and remind you of cleaning schedules. We will inform you of any damages that we encounter so that you can take immediate action.
What areas do you serve?
We provide commercial cleaning services to Northern, Central and Southern New Jersey, as well as New York City.
Experience the Sparkle Edge Difference
(866) 478-4893